Refund Policy
Last updated: July 31, 2026
1. Merchant of Record & 14-Day Right of Withdrawal
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment processing, tax collection, and returns for those orders.
In accordance with applicable consumer protection laws, customers have the right to cancel their purchase and request a refund within 14 days from the date of purchase, subject to the conditions outlined below.
2. Free Allocation and Immediate Performance
We provide a free credit allocation (including daily free credits for guests and signed-in users) so you can try our OCR tools and confirm they meet your expectations and technical requirements before any financial commitment is made. We strongly encourage you to test the service using this free allocation first.
By purchasing a premium subscription or credit pack, you expressly request the immediate performance of the digital service and acknowledge that:
- Active usage waiver. If you perform any OCR conversions, upload any files for paid processing, or consume any premium (paid) credits after purchase, you lose your 14-day right of withdrawal and refund for that purchase.
- Unused purchases only. A refund within the 14-day window will only be issued if the purchased service remains completely unused (that is, zero premium files processed and zero premium credits consumed from that purchase).
3. Subscription Renewals
You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle. Auto-renewed payments are generally non-refundable, as the service remains available for use throughout the paid cycle. You can cancel from Account (cancels at period end), or via the customer portal link in your receipt email.
4. How to Request a Refund
If you have an unused purchase within the 14-day window and wish to request a refund, please contact Paddle Customer Support (or use the support / customer portal link in your receipt email), or email us at support@photototext.ai with your order details.
Refunds for Paddle orders are handled in accordance with Paddle’s policies and our review of your request. Approved refunds are typically returned to the original payment method.
5. Fraud and Abuse
Refund requests may be declined where there is evidence of fraud, repeated refund abuse, or other manipulative behavior. Photo to Text and Paddle reserve the right to review requests on a case-by-case basis.
6. Contact
Questions about this Refund Policy? Contact us at support@photototext.ai. For payment processing matters, you may also contact Paddle directly.