Refund Policy

Last updated: August 3, 2026

This Refund Policy is provided by Foshan Xinsailai Network Technology Co., Ltd. (operating the brand “Photo to Text”).

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment processing, tax collection, and returns for those orders.

2. 14-Day Refund Right

You may cancel your purchase and request a full refund within 14 days from the date of purchase, for any reason and without conditions. This right applies regardless of whether you have used the service, processed files, or consumed any premium credits after purchase.

3. Subscriptions

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. The 14-day refund right applies to your initial purchase and the first payment under a subscription. Subsequent renewal payments follow Paddle’s refund policies. You can cancel from Account (cancels at period end), or via the customer portal link in your receipt email.

4. How to Request a Refund

To request a refund within the 14-day window, please contact Paddle Customer Support (or use the support / customer portal link in your receipt email), or email us at support@photototext.ai with your order details.

Refunds for Paddle orders are handled in accordance with Paddle’s policies. Approved refunds are typically returned to the original payment method.

5. Fraud and Abuse

Refund requests may be declined where there is evidence of fraud, repeated refund abuse, or other manipulative behavior. Foshan Xinsailai Network Technology Co., Ltd. and Paddle reserve the right to review such cases.

6. Contact

Questions about this Refund Policy? Contact Foshan Xinsailai Network Technology Co., Ltd. at support@photototext.ai. For payment processing matters, you may also contact Paddle directly.